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Help Center
You Asked, We Answered
What electronic banking products are on offer?
We offer our customers various electronic banking products to meet their requirements:
GIM/VISA cards:
Visa GOLD card for VIPs
Visa ELECTRON card for all bank customers
GIM-UEMOA cards
GABOUTOU card for savers
GALAXIE card for all customers
PRIVATE cards:
AVENIR card for students
PREPAID GIM-UEMOA cards:
Prepaid CONFORT, SÉRÉNITÉ and LIBERTÉ cards, for all customers
PREPAID GIM/VISA cards:
For all customers
What electronic banking services are on offer?
The electronic banking services on offer are notably:
cash withdrawal at Automated Teller Machines
Cash Advance withdrawal at EPTs
payment in stores at EPTs
online payment
balance inquiry at Automated Teller Machines
mini statement print-out at Automated Teller Machines
lost or stolen card cancellation
card deactivation
prepaid card reloading
card-to-card fund transfer
bank card overdraft facility
How do I open an account?
Be of legal age and not prohibited.
Provide four identity photos.
Provide the company statutes and registration card.
Provide valid proof of identity (NIC, passport or residence permit).
Provide an electricity, water or phone bill.
Have a geographical address, a phone number and/or an email address.
Contact the Commercial Management team in Lomé on (228) 93 712 219 or visit one of our branches throughout the country (see Branches) or contact us by email: uniontogolaisedebanque@post.com
How is security ensured?
Security is ensured via the following points:
Checking of authorizations (limits, products authorized by the profile, type of transaction, etc.).
Date of validity.
Checking of card information (password, physical, stripe, chip, algorithm, BIN code, card number, etc.).
Checking of black lists, etc.
What’s the minimum order amount?
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