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You Asked, We Answered

What electronic banking products are on offer?

We offer our customers various electronic banking products to meet their requirements:

GIM/VISA cards:

  • Visa GOLD card for VIPs

  • Visa ELECTRON card for all bank customers

GIM-UEMOA cards

  • GABOUTOU card for savers

  • GALAXIE card for all customers

PRIVATE cards:

  • AVENIR card for students

PREPAID GIM-UEMOA cards:

  • Prepaid CONFORT, SÉRÉNITÉ and LIBERTÉ cards, for all customers

PREPAID GIM/VISA cards:

  • For all customers

What electronic banking services are on offer?

The electronic banking services on offer are notably: 

  • cash withdrawal at Automated Teller Machines

  • Cash Advance withdrawal at EPTs

  • payment in stores at EPTs

  • online payment

  • balance inquiry at Automated Teller Machines

  • mini statement print-out at Automated Teller Machines

  • lost or stolen card cancellation

  • card deactivation

  • prepaid card reloading

  • card-to-card fund transfer

  • bank card overdraft facility

How do I open an account?

  • Be of legal age and not prohibited.

  • Provide four identity photos.

  • Provide the company statutes and registration card.

  • Provide valid proof of identity (NIC, passport or residence permit).

  • Provide an electricity, water or phone bill.

  • Have a geographical address, a phone number and/or an email address.

  • Contact the Commercial Management team in Lomé on (228) 93 712 219 or visit one of our branches throughout the country (see Branches) or contact us by email: uniontogolaisedebanque@post.com

How is security ensured?

Security is ensured via the following points: 

  1. Checking of authorizations (limits, products authorized by the profile, type of transaction, etc.).

  2. Date of validity.

  3. Checking of card information (password, physical, stripe, chip, algorithm, BIN code, card number, etc.).

  4. Checking of black lists, etc.

What’s the minimum order amount?

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